Defined timelines, written warranties, maintenance and monitoring: what we commit to, and what you can judge us on.
A security system is only worth the service behind it. Here are the timelines and commitments we make, in writing, in our contracts.
After visiting your site, you receive a detailed, costed proposal within 48 working hours.
Every reported fault gets a response and a remote diagnosis within 24 working hours.
When a visit is required, we intervene within 72 hours in Bamako and its surroundings.
These timelines apply to Bamako and its surroundings, in working days. For remote sites or hard-to-reach areas, timelines are agreed in the contract, transparently, before signature.
Every proposal details equipment, labour, timelines and what is not included. No grey areas.
Equipment is covered by the manufacturer warranty. Our installation is guaranteed for one year against any workmanship defect.
Our contracts include scheduled checks: camera health, recording, backups, updates.
We watch the health of your equipment remotely and often act before you even notice the problem.
You do not call a switchboard. You call the person who knows your installation.
Plans, diagrams, credentials, procedures: everything is handed to you. Your installation belongs to you, including its access.
Every organization has its constraints. We adapt our commitments to your reality and put them in writing.