Service commitments
Commitments,not promises.
What we commit to, written in black and white, and what you can judge us on.
Equipment follow-up
Our commitments
What you can hold us to.
A written, detailed, dated quote
Equipment, labour, timing and what is not included. No grey areas.
Equipment and installation warranty
Manufacturer warranty on equipment, and warranty on our workmanship as per the contract.
Preventive maintenance
Scheduled checks: cameras, recording, backups, updates.
Remote follow-up
Depending on the contract, monitoring of your equipment health to spot faults early.
A single point of contact
You speak to the person who knows your installation.
Documentation handed over
Plans, diagrams, credentials and procedures: your installation is yours, access included.
Response times
Set in the contract, before signature.
Times depend on the location and access to the site. We agree them with you, transparently.
- Study and quote
- After the site visit or study, a priced and detailed proposal, in writing.
- Reported fault
- A response and an initial remote diagnosis, within the contractual time.
- Field visit
- An on-site visit when needed, within the agreed time.
Field visit
Contact
Niamakoro Cité UNICEF
Bamako, rue 60, porte 172
Mali
Let’s talk about your service requirements.
Every organisation has its constraints. We adapt our commitments and put them in writing.
KanuProtect SARLNiamakoro Cité UNICEF
Bamako, rue 60, porte 172
Mali